Contact Santa's Helpers

🎄 Santa's Helpers Are Here for You! 🎄

Questions about an order, a gift or the perfect decoration for your home? Our holiday support team is happy to help you create a magical Christmas.

✉️ Send us a message using the form below and we'll reply within 24 to 48 hours (Monday to Friday).
During December we work extra hours to answer as fast as possible.

🎁 Before you write, check these quick answers

  • Where is my order? Use the tracking link in your shipping confirmation email. Tracking may take up to 48 hours to update.
  • Will it arrive before Christmas? See our recommended Christmas order-by dates in the Shipping Policy.
  • Buying a gift? Orders placed from November 1 to December 24 can be returned until January 31. Details in our Refund Policy.
  • Something arrived broken? Contact us within 7 days of delivery with photos of the item and the box - we'll send a replacement or a refund.
  • Personalized item? Include your order number and the exact name or text you would like to check.

🎅 To help us answer faster, please include

  • Your order number (for example, #1001)
  • The name and email used at checkout
  • A short description of your question

Thank you for making us part of your Christmas traditions. Merry Christmas and happy holidays! ❄️