Política de reembolso
🎁 Holiday Refund & Return Policy
Christmas gifts should bring joy, not stress. That's why we offer an extended holiday return window.
🎄 Extended holiday returns
- Orders placed between November 1 and December 24 can be returned until January 31 of the following year.
- All other orders can be returned within 30 days of delivery.
Items must be unused, in the same condition you received them and in their original packaging. Please keep your order number as proof of purchase.
🎅 Gifts for someone special
Did the gift arrive at the wrong size or style? Contact us with the order number and we will help with a return so the buyer can choose something they'll love.
✨ How to start a return
Send us a message through our Contact page with your order number and the reason for the return. We will reply with the instructions and the return address. Items sent back without first requesting a return cannot be accepted.
❄️ Damaged, defective or wrong items
We carefully pack every decoration, but if something arrives broken, defective or different from what you ordered, contact us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or a full refund - at no cost to you.
Non-returnable items
- Personalized or custom-made products (names, photos or custom text), unless they arrive damaged or defective
- Items marked as final sale and gift cards
- Items that were used, assembled or damaged after delivery
🕯️ Pre-order items
Pre-order items can be cancelled for a full refund at any time before they ship.
Return shipping
If the return is due to our mistake (damaged, defective or wrong item), we cover the return shipping. For other returns, return shipping is paid by the customer and is non-refundable.
Refunds
Once your return is received and inspected, we will email you. Approved refunds are issued to the original payment method within 10 business days. Your bank may take a few extra days to post it.
Merry Christmas from our family to yours! 🎄